Lifetime Warranty & Accidental Damage Protection – Terms & Conditions

Last Updated: June 2026

By purchasing the Lifetime Warranty & Accidental Damage Protection (the "Protection Plan") from TheCertifiedPet.com, you agree to the following terms and conditions. This Protection Plan is a voluntary service contract designed to provide peace of mind and protect your investment.

1. Scope of Coverage

This Protection Plan activates immediately upon the shipment of your original order and covers the specific item(s) for which the plan was purchased. Coverage includes:

• Manufacturing Defects: Mechanical or electrical failure, internal hardware component defects, and material degradation under normal domestic use.

• Accidental Damage from Handling (ADH): Unintentional physical damage occurring during normal use, including but not limited to drops, cracks, water exposure, or damage caused by pet biting/chewing.

2. General Exclusions (What is NOT Covered)

This Protection Plan is strict regarding fraud and negligence. It does not cover:

• Loss or Theft: You must be able to provide photographic or video evidence of the damaged product. If the item is lost, misplaced, or stolen, coverage is void.

• Cosmetic Wear and Tear: Superficial scratches, dents, discoloration, or minor stains that do not affect the physical functionality or performance of the device or accessory.

• Intentional Abuse: Damage caused by deliberate misuse, unauthorized modifications, commercial exploitation, or using the product outside its intended purpose.

3. The "One-and-Done" Replacement Limit

To ensure the sustainability of our service, this Protection Plan allows for a maximum of one (1) full product replacement per covered item per purchase. * Once a replacement item has been issued and shipped to the customer, the Protection Plan for that specific item is officially considered fulfilled and terminated.

• If you wish to protect the newly issued replacement item, a new Protection Plan must be purchased separately.

4. Claim Process & Verification

We respect your time and operate a zero-friction claims policy. No physical return of the broken item is required, saving you return shipping costs. To file a claim:

1. Contact our support team at support@thecertifiedpet.com using the original email address associated with the purchase.

2. Provide your original Order Number.

3. Attach a short, clear video (5-10 seconds) demonstrating the physical damage or functional failure of the product.

4. Once approved by our team, a brand-new replacement item will be processed and shipped to your address within 3 to 7 business days.

5. Fees & Logistics

• Replacement Cost: The replacement item itself is 100% free ($0.00).

• Shipping Fees: TheCertifiedPet.com will cover standard shipping costs for the replacement item. Delivery takes 3 to 7 business days once dispatched. No deductibles or hidden activation fees will ever be charged.

6. Non-Transferable & Non-Refundable

• This Protection Plan is tied strictly to the original purchaser and the original order number. It cannot be transferred to another person or a different order.

• The Protection Plan fee ($9.99) is non-refundable once the original order has been fulfilled and shipped from our warehouse.